SERVICE-CLOUD-CONSULTANT ACTUAL TEST QUESTIONS: SALESFORCE CERTIFIED SERVICE CLOUD CONSULTANT & SERVICE-CLOUD-CONSULTANT TEST QUIZ & SERVICE-CLOUD-CONSULTANT TEST TORRENT

Service-Cloud-Consultant Actual Test Questions: Salesforce Certified Service cloud consultant & Service-Cloud-Consultant Test Quiz & Service-Cloud-Consultant Test Torrent

Service-Cloud-Consultant Actual Test Questions: Salesforce Certified Service cloud consultant & Service-Cloud-Consultant Test Quiz & Service-Cloud-Consultant Test Torrent

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Salesforce Certified Service cloud consultant certification is highly valued by employers and clients alike as it is a testament to the individual's expertise in the field. Those who hold the certification are recognized as experts in Service Cloud and are often sought after for their knowledge and skills. Salesforce Certified Service cloud consultant certification is also an excellent way for professionals to enhance their career prospects and take their expertise to the next level. With a growing demand for Service Cloud consultants in the market, obtaining this certification can provide individuals with a competitive edge and open up new career opportunities.

Salesforce Service-Cloud-Consultant Certification Exam is a prestigious certification for professionals who want to validate their skills and knowledge in the Salesforce Service Cloud platform. Salesforce Certified Service cloud consultant certification is designed for consultants, administrators, architects, and developers who have experience in implementing and managing customer service solutions using the Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification exam tests the candidate's understanding of best practices, design considerations, and implementation strategies for customer service solutions on the Salesforce platform.

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According to the survey, the candidates most want to take Salesforce Service-Cloud-Consultant test in the current IT certification exams. Of course, the Salesforce Service-Cloud-Consultant certification is a very important exam which has been certified. In addition, the exam qualification can prove that you have high skills. However, like all the exams, Salesforce Service-Cloud-Consultant test is also very difficult. To pass the exam is difficult but PrepAwayETE can help you to get Salesforce Service-Cloud-Consultant certification.

To prepare for the Service-Cloud-Consultant Exam, candidates can take advantage of the various study resources and training available from Salesforce. These resources include self-paced online courses, instructor-led training, and study guides. Candidates can also join online study groups or hire a certified Salesforce consultant to help them prepare for the exam.

Salesforce Certified Service cloud consultant Sample Questions (Q142-Q147):

NEW QUESTION # 142
As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database.
Which factor should a Consultant consider as part of the migration strategy?

  • A. Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any article field types.
  • B. Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content.
  • C. Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a .zip for import.
  • D. Verify that each article type has field level security on all fields set to read-only prior to import, in order to prevent any loss of data.

Answer: C


NEW QUESTION # 143
Universal containers is migrating from classic knowledge to lightning knowledge using the lightning knowledge migration tool and noticed that none of the article file attachments were migrated.
How can a consultant migrate the file attachments?

  • A. Upload the files as documents, then relate them to the migrated articles.
  • B. Use the lightning knowledge migration tool and choose "include files".
  • C. Post the files to the chatter feed on each article.
  • D. Use the files related list on each article to add files to your articles.

Answer: D


NEW QUESTION # 144
Universal containers has implemented salesforce service cloud with the goal of reducing the number of
escalated case for contact center. What metric should a contact center manager use to analyze this?

  • A. Percent of cases closed with an attached article
  • B. Percent of cases closed meeting the defined SLA
  • C. Percent of cases closed on first contact
  • D. Percent of cases closed with chatter posts

Answer: B


NEW QUESTION # 145
Universal Containers wants to Jet its customers interact real time with support agents from their computers and mobile devices What feature should a consultant recommend to meet this requirement?

  • A. Experience Cloud site
  • B. Web-to-CaM
  • C. Embedded Chat Service
  • D. Case Assignment Rules

Answer: C

Explanation:
Explanation
Embedded Chat Service is the feature that a consultant should recommend to meet the requirement of letting customers interact real-time with support agents from their computers and mobile devices. Embedded Chat Service is a feature that allows you to add a chat widget to any website or mobile app with a few lines of code.
Customers can initiate a chat session by clicking on the chat button or widget, and agents can respond using the Service Console. Embedded Chat Service also supports features such as pre-chat forms, chat transcripts, chat transfer, file transfer, and chatbot integration. Verified References: [Service Cloud Consultant Certification Guide & Tips], Embedded Chat Service Overview


NEW QUESTION # 146
In the telesales contact center, Universal Containers has three-step and five-step order process, contingent on
the type of product solD. Which approach should be used to optimize the order process? Choose 2 answers

  • A. Organize the fields on the page layout to match each process
  • B. Use Visualforce to create a wizard for each process
  • C. Use Visual Workflow to streamline the process
  • D. Create a custom object for each step in the process

Answer: A,C


NEW QUESTION # 147
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